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Learning Outcome

Description

Learn how to provide the absolute best in customer service and understand customer behaviour by taking this comprehensive Retail Associate training.  This course will coach you to directly engage with the consumer and learn how to market and attract buyers to your store. Each interactive online module is expressly designed by industry experts to help you stand out in the retail sector and excel in the art of selling.

As well as giving you a helpful insight into the role of a Retail Associate, it will also reveal interesting facts about retail psychology. This will provide the foundation for a wider knowledge base, as further training is provided in consumer behaviour and advertising methods. You’ll also learn how to manage a team of retail staff effectively, design a “shopper’s paradise”, and accentuate visual aspects of your merchandise. All in all, we give you everything you need to be an ideal retailing expert, and you’ll receive the certificate to prove it.   

Why People Love And Enrol In The Retail Associate Certificate From E Academy

Certification

This course is CPD Certified by The CPD Certification Service. You’ll be eligible to apply for the CPD certified certificate once you complete the course

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Course Curriculum

Retail Associate Certificate
Module 01: Introduction to Retail Associate 00:15:00
Module 02: Qualities of a Retail Associate 00:23:00
Module 03: Retail Psychology 00:12:00
Module 04: Importance of Consumer Behaviour 00:10:00
Module 05: The Importance of Communicating with Customers 00:18:00
Module 06: Taking Trends and Targeting Customers Effectively 00:10:00
Module 07: The Sales Process and Dealing with Customers at the Checkout 00:10:00
Module 08: Consumer Rights Act 00:16:00
Module 09: Introduction to Visual Merchandising 00:16:00
Module 10: In-Store Design 00:18:00
Module 11: Exterior Design 00:20:00
Module 12: Health & Safety for Retail Stores 00:20:00
Module 13: Management Skills for Leading Your Team 00:17:00
Mock Exam
Mock Exam – Retail Associate Certificate 00:20:00
Final Exam
Final Exam – Retail Associate Certificate 00:20:00
Assignment
Assignment – Retail Associate Certificate 2 weeks, 1 day

80-83 Long Lane, London, UK, EC1A 9ET
Phone number: 020 3744 4535
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