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The withdrawal had been processed, and the player had been advised to check for proof of payment. The player from Germany had been waiting since October 6, 2024, for a withdrawal of 180€, receiving repeated assurances from customer support that it would process in 3-5 business days. The issue was resolved shortly after reporting to the Complaints Team, with the payment processed in less than 2 hours. The complaint was marked as ‘resolved’ in the system, and the player was encouraged to reach out for future issues.
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The issue was resolved after the casino completed an investigation, confirming the legitimacy of the funds and reactivating the player’s account. The pending withdrawals were subsequently processed, and the player expressed satisfaction with the outcome. If you prefer a more conventional gaming experience, Ricky Casino comes packed with card and table games.
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